How to Report an Email

To report an email please open the email you wish to report. Next tap the vertical 3-dot menu in the bottom right corner and select Show Original. Press both the volume up and down keys at the same time. This will enable a 3-dot menu in the top right of your screen. Select Report Issue…
Read More

How to Exclude BlueMail from the Doze Feature

Android 6 and 7 has some new features built into the OS which might affect performance some applications such as BlueMail. One of them is the “Doze” feature that turns off the Network connection if the device hasn’t been touched or moved for a while. Open the Settings menu on your device and tap Battery. …
Read More

Renew Exchange Account

We have added some new enhancements to Exchange and Office365 support, including calendar and contact sync. For this to work well, can you please remove and re-add that account. For these to work well, you may need to remove and re-add your account as ActiveSync. To remove your account, please tap More (o o o)…
Read More

Common Solutions

First Things First Did you know that most difficulties with an application can be solved in a few quick steps? We have some simple and easy procedures that can quickly get you back to emailing in no time. Network If your device is experiencing connectivity issues, you may need to change the network your device…
Read More

How to Take a Video / Screencast in your Android Device?

To send a video / screencast you can use a screen recorder app. If your device is Lollipop you can use this app to record your screen: https://play.google.com/store/apps/details?id=com.rivulus.screenrecording Alternatively, you can take a screencast using the AZ Screen Recorder app: https://play.google.com/store/apps/details?id=com.hecorat.screenrecorder.free…
Read More

How to Send / Receive Encrypted Messages using APG / PGP app?

To send an encrypted message you must have the recipient’s public key. To receive an decrypt an encrypted message it must originally be encrypted using your public key. You can check your key settings in APG through Contacts | My Keys | Choose your key  | Edit. For security considerations it is safer to have…
Read More

How to See the Status of Sent Messages?

At the top of the email list, you have a search box, under that box you see a live status bar. When you send an email, you can see it’s live status. Emails not sent can either appear in the Outbox folder (for transient errors) or Drafts folder for permanent errors we receive from your…
Read More

How to Re-Download an Email?

You can re-download an email message by going to the specific mail, pressing the 3-dots menu on the bottom right | More Options… | Redownload Message. This may help when that mail was partially downloaded, mainly due to network issues.…
Read More